At Mr Ahmed Hamouda’s practice, we are committed to providing high-quality care and an excellent patient experience. If you are dissatisfied with any aspect of your care or service, we encourage you to let us know so that we can address your concerns promptly and fairly.

Raising a concern

If you have a concern about your care, treatment or experience, please contact us as soon as possible. Many concerns can be resolved quickly through informal discussion.

Please provide as much information as possible, including:

– Your name and contact details

– A description of your concern

– Relevant dates and locations

– Any supporting information you feel may be helpful

How to make a complaint

Complaints can be submitted in writing by email or post using the contact details below:

Email: enquiries@ahmedhamouda.uk

Telephone: 01892 552 927

Postal Address:

 c/o Diane Devito, Nuffield Hospital, Kingswood Road, Tunbridge Wells, TN2 4UL

What happens next?

We will acknowledge your complaint within 3 working days of receipt.

Your complaint will be reviewed thoroughly and impartially. We may contact you if we require further information to fully investigate your concerns.

We aim to provide a full written response within 20 working days. If additional time is required, we will keep you informed of progress and provide an updated timescale.

Independent hospitals

If your complaint relates to facilities, nursing care or services provided by an independent hospital, you may also have the option to raise your concerns directly with the hospital where your treatment took place.

Our commitment

We welcome feedback and view complaints as an opportunity to improve the quality of our services. Raising a concern will not affect your ongoing care or treatment.

Further information

If you remain dissatisfied following our response, we will provide information about any further steps available to you, including the relevant independent healthcare complaints process where appropriate.